Indramayu Rapid Response Public Service Innovation (I-Ceta) in Indramayu Regency

Abstract

 

The Covid-19 pandemic has had an impact on changes in work patterns around the world, including public services in the regions and Indonesia in general. In providing the best service to the community quickly and effectively, the Regent and Deputy Regent of Indramayu were elected, namely Hj. Nina Agustina Da'i Bachtiar and Lucky Hakim have 10 excellent programs, one of which is Indramayu Quick Response (--Ceta). In the context of implementing the policy, a trial run of the Indramayu Rapid Response (I-Ceta) program was carried out in order to find out the extent of its implementation to the community and the factors that became obstacles in its implementation. The research method uses qualitative research with interview techniques and documentation of community satisfaction with the implementation of the Indramayu Rapid Response (I-Ceta) program. The results of the study found several conveniences in its implementation, namely the community easily reported any problems experienced by health or others to be reported to the Regional Government through the contact number of the call center, the community was quick to get help and services without any illegal fees and so on.