Manajemen Kolaboratif sebagai Strategi Peningkatan Efektivitas Pelayanan Publik dalam Konteks Transportasi di Kabupaten Banyumas

Rizki Maulana Riwayanto, Fania Ayu Rahmasari, Nida Fitri

Abstract


Penelitian ini mengkaji manajemen kolaboratif dalam penyediaan layanan transportasi umum melalui studi kasus Trans Banyumas. Menggunakan pendekatan kualitatif, data dikumpulkan lewat wawancara dengan pemangku kepentingan utama, khususnya dewan direksi PT Banyumas Raya Transportasi. Analisis difokuskan pada kolaborasi lintas sektor antara Kementerian Perhubungan, PT Banyumas Raya Transportasi, dan Pemerintah Kabupaten Banyumas dalam meningkatkan kualitas layanan. Didukung oleh kerangka teoritis Manajemen Kolaboratif, Manajemen Publik Baru, Manajemen Strategis, Teori Pemangku Kepentingan, dan Tata Kelola Kolaboratif, penelitian ini menelaah hubungan institusional, strategi manajemen, serta implikasi tata kelola. Temuan menunjukkan kolaborasi mendorong layanan lebih efisien, berbasis teknologi, dan berorientasi kinerja, sekaligus memperkuat keterlibatan pemangku kepentingan. Namun, tantangan muncul berupa fragmentasi organisasi, ketergantungan fiskal pada pusat, dan pemahaman publik yang terbatas. Hal ini menekankan perlunya keselarasan strategis, inovasi pendanaan, dan tata kelola partisipatif. Dalam transisi skema Buy the Service (BTS) menuju desentralisasi, keberlanjutan kolaborasi sangat bergantung pada kesiapan institusional pemerintah daerah. Studi ini memberi wawasan empiris tentang tata kelola kolaboratif subnasional sekaligus rekomendasi bagi transformasi layanan publik berkelanjutan.

Keywords


Trans Banyumas; manajemen kolaboratif; public-private partnership; BTS program; Kabupaten Banyumas.

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